GaMentor
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Fair Gaming
We, at Gamentor.com, support a Fair Gaming Policy. Fair gaming policy means that our gaming software uses the Microgaming Random Number Generator to randomly produce the gaming results. This ensures that no programming advantages can be created on the casino’s side to favour the house, and also stops players from gaining an unfair advantage by counting cards or “cracking the system”.
A good Random Number Generator produces evenly distributed, correlated, and unpredictable numbers. If a Random Number Generator is evenly distributed and not correlated, each number will be hit approximately the same number of times after a large number of events. If a Random Number Generator is unpredictable, a person will not be able to predict the next number in a series, no matter how many previously generated numbers he / she has studied. As far as determining the cards is concerned, we use the shuffling algorithm to ensure its fairness. The 32Red Multi-Player Poker software, used by us, employs a sort shuffle using a random number generator that generates 232 different values pulled from a 4096 bit entropy pool.
Apart from ensuring all the technical fairness, we also consider it our moral responsibility to offer help to players who are losing through excessive or inappropriate wagering. For this, our staff has been made fully aware of our policies and industry codes of practice, which are consistent with the Remote Gambling Association Social Responsibility Code. Our staff ensures that young, immature or vulnerable players are not exploited. Besides, we do not encourage the following practices:
l re-staking the winnings
l increasing the amount the players have decided to gamble
l chasing the losses
l continue gambling when they have indicated that they wish to stop
To ensure player protection, we allow the players to monitor their cash balance on a real-time basis irrespective of which game they are playing. Other information relating to a customer’s gaming account history is available on request. In addition to the players, we also offer protection to the minors as well. We use age verification systems in order to monitor new joiners, and mitigate against the risk of minors playing on the site.
Last, but not the least, we take utmost care that all our advertising is legal, decent, honest, and truthful. Promotional e-mails are only send in accordance with relevant regulations and legislation. Besides, we also ensure that no advertisements are directed at people under the age of 18 through the selection of media, style of presentation, content, or context in which they appear.
In the event of a dispute, a player can contact our customer care team who will do their best to resolve the issue to the player’s satisfaction.
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Posted on: Thursday, April 29th, 2010 at 11:35 am